• At Excel-QS (Pvt) Ltd., customer satisfaction is our top priority. Please review our refund policy for our online quantity surveying document marketplace:

Eligibility for Refunds

Once you have purchased a product, cancellation or refund options are not available due to the digital nature of our offerings. Refunds will only be considered at our sole discretion. By making a purchase, you agree not to initiate chargebacks through your payment provider under any circumstances. All payments made for our products are final and cannot be reversed. We also reserve the right to modify our pricing at any time.

Non-Refundable Items

• Due to the nature of digital products, refunds will not be issued for reasons such as a change of mind, incorrect purchase, or lack of understanding of the content.
• Custom or personalized documents are non-refundable unless they contain significant errors.

Requesting a Refund

• To request a refund, please contact our support team at info@excel-qs.com within 2 days of your purchase. Include your order number, a detailed description of the issue, and any supporting documentation.
• Our team will review your request and respond within 5 business days.

Refund Process

• If your refund is approved, it will be processed, and a credit will automatically be applied according to our chosen method of payment within 7-10 business days.